How do I actually claim a reward?
You need to log in to your account and visit the promotions tab. Browse the available offers and click the "Opt-in" button for the one you want. After opting in, follow the specific requirements, such as making a deposit, to activate the bonus.
Why wasn't the bonus added to my deposit?
The most common reason is forgetting to opt-in before making the deposit. Most of our offers are not automatic. Additionally, check if your payment method was eligible and if you met the minimum deposit requirement specified in the terms.
Can I activate multiple offers at once?
Generally, promotions cannot be stacked unless specifically stated in the terms. Usually, you must complete the wagering requirements of your current active offer before you can opt-in to a new one.
Where can I find the rules for a specific offer?
Every promotion card in your account has a dedicated "Terms" or "T&C" link. Clicking this will take you to the full legal requirements, including wagering multipliers and eligible game lists for that specific reward.
Do these offers work on my phone?
Yes, all promotions are fully compatible with mobile devices. For the most seamless experience and easier tracking of your mission progress, we recommend you visit our download page to install the official app.
What happens if I choose not to take an offer?
Declining a promotion has no negative impact on your account status. In fact, many players prefer this as it allows them to withdraw any winnings without meeting wagering requirements.